Refund policy

Eligible returns must arrive at the return location we provide within 30 days of delivery. Contact us promptly with your order number and reason for return, allowing time for authorization and shipping. We will extend the deadline if our authorization process causes a delay.

Items must be unused, uninstalled, and unmodified, with original packaging, tags, accessories, and any factory seals intact.

Contact us before shipping anything back. We will provide authorization and return instructions. Pack securely and use only the return address or label we provide—not necessarily the address on your original shipment.

Return Costs & Exceptions

For change-of-mind returns, customers pay return shipping, and a restocking fee of up to 15% of the returned item’s purchase price may apply. We will confirm any applicable fee during authorization. Original expedited-shipping and special-delivery charges are nonrefundable for these returns.

Special-order, customized, and freight-delivered items are nonreturnable unless the product page states otherwise. Food, medical supplies, opened or activated software or electronic charts, and items identified as final sale are also nonreturnable.

These restrictions apply to change-of-mind returns—not valid claims for damaged, defective, or incorrect merchandise.

Damaged, Defective or Incorrect Orders

Inspect your delivery promptly and contact us as soon as possible about damage, defects, incorrect items, or shortages. Include your order number and photos when available, and retain the packaging. Note visible freight damage on the delivery receipt.

We will arrange an appropriate replacement or refund and cover necessary return shipping for confirmed delivery damage, defects on arrival, or our shipping errors.

Refunds

Approved refunds are issued to your original payment method within seven business days of receiving the return, following inspection and less any applicable disclosed charges. Your payment provider may need additional time to post the credit.